Quick answers to the questions shoppers ask most. If yours isn't here, email me at hello@oddlydarlingvintage.com.
About the pieces
Is everything really vintage?
Almost everything. Once in a while I list a newer piece that has a vintage look or style, and when I do, the listing says plainly that it isn't vintage. Every piece is hand-selected and described using over 20 years of vintage experience. If an item isn't as described, I'll refund you in full, including shipping. See the Authenticity Guarantee.
What condition are the pieces in?
Everything here is pre-owned and shows the gentle wear that comes with age. Anything beyond normal wear is pointed out in the listing, and every listing has photos from several angles. Pieces are cleaned before they're listed.
Do you have more than one of each item?
Almost never. Nearly every piece is one of a kind, so when it sells, it's gone. You can see pieces that have already found new homes in Sold Treasures.
Are the props in the photos included?
No. Styling props shown in photos are not included. You receive the item named in the listing.
How do I know the size?
Measurements are in every listing. Necklaces list their length, rings list their US size, and home pieces list their dimensions.
Where do the pieces come from?
I find them in person at estate sales, yard sales and thrift stores.
Shipping
How fast do you ship?
Orders ship from Sebring, Florida, within 1 to 3 business days. You'll get a tracking number by email when your order ships.
How much is shipping?
Jewelry and small finds ship for an $8 flat rate per order, no matter how many pieces you add, and ship free on orders of $45 or more. Express shipping is available for $15. Larger and fragile pieces ship at USPS rates calculated at checkout, so you see the exact cost before you pay.
How do add-on items work?
Pieces in Add-On Treasures Under $10 ship free when ordered with any regular item. If shipping for an add-on is charged at checkout, it's refunded within 24 hours.
Do you ship outside the United States?
Not at this time. I ship within the United States only.
Can I pick up my order locally?
Yes, if you're local to Highlands County, Florida. Pickup is by appointment at a public meeting spot in Sebring. Place your order as usual, then email me to arrange a time. Your shipping charge is refunded once pickup is confirmed.
Returns and problems
Can I return something?
Yes. Email me within 30 days of delivery and I'll reply with return instructions. Please don't ship anything back before contacting me. Items must come back unworn and securely packed. The buyer pays return shipping unless the item was not as described. Items marked Clearance are final sale.
When will I get my refund?
Approved refunds go back to your original payment method within 5 business days of the item arriving. Your bank may need a few extra days to post it.
Can I exchange an item?
Because each piece is one of a kind, I can't offer exchanges. Return the item for a refund and place a new order for the piece you want.
What if my order arrives damaged?
Photograph the item and the packaging and email me within 5 days of delivery. I'll refund your purchase, including shipping.
What if my package is lost?
If tracking shows delivered but you don't have it, email me and I'll work with you to resolve it.
Staying in touch
How do I see new pieces first?
New finds are added often. Check New Arrivals, or join the email list to see them first and get 10% off your first order.
How do I reach you?
Email hello@oddlydarlingvintage.com. Full details are in the Shipping and Refund policies linked at the bottom of every page.